Privacy policy

Privacy Policy

Last updated: September 4, 2026

Arrista ("Arrista", "we", "us", or "our") operates the website labelarrista.com (the "Site") and sells clothing and accessories through it. This Privacy Policy explains what personal information we collect from you, how we use it, and the choices you have. By using the Site or placing an order with us, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

  • Information you give us directly: your name, email address, phone number, shipping and billing address, and order details, when you place an order, create an account, sign up for our newsletter, or contact us.
  • Payment information: when you make a purchase, your payment is processed by our payment gateway and/or Shopify's own payment processing systems. We do not store your full card, UPI, or net-banking credentials on our own servers.
  • Information collected automatically: your IP address, browser type, device information, pages viewed, and how you interact with the Site, collected through cookies and similar tracking technologies.
  • Communications: records of correspondence when you contact us by email, phone, or through the Site.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfil, and ship your orders
  • Communicate with you about your order, including confirmations, shipping updates, and exchange or store-credit requests
  • Respond to your questions and customer service requests
  • Send you marketing communications, newsletters, and offers, where you have opted in (you may unsubscribe at any time)
  • Improve the Site, our products, and your shopping experience
  • Detect and prevent fraud, abuse, or security issues
  • Comply with applicable legal obligations

3. Cookies and Tracking Technologies

The Site uses cookies and similar technologies (provided in part by our e-commerce platform, Shopify) to keep items in your cart, remember your preferences, and understand how visitors use the Site, including through analytics tools. You can control or disable cookies through your browser settings, though some parts of the Site may not function properly if you do so.

4. Sharing Your Information

We do not sell your personal information. We share information only as necessary to run our business, including with:

  • Shopify, our e-commerce platform provider, which hosts the Site and processes orders on our behalf
  • Payment gateways, to securely process your payments
  • Courier and logistics partners, to deliver your orders to you
  • Email and marketing service providers, if you have opted in to receive communications from us
  • Government or regulatory authorities, where required by law

Each of these third parties has access to only the information necessary to perform their function and is expected to handle it securely.

5. Data Storage and Security

Your information is stored on secure servers operated by Shopify and our other service providers. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to process your orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You may contact us at any time to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to our legal and business record-keeping requirements
  • Opt out of marketing communications

To exercise any of these rights, write to us at help@labelarrista.com.

8. Children's Privacy

The Site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Third-Party Links

The Site may contain links to third-party websites, including our social media pages. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date.

11. Grievance Officer / Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us at:

Arrista
5/2 Rani Sati Gate, Y.N. Road,
Indore 452003, Madhya Pradesh, India
Email: help@labelarrista.com
Phone: 9754676000 / 9993518727