Return & Exchange Policy

Last updated: September 4, 2026

We want you to love what you order from Arrista. If something isn't right, this policy explains how exchanges and returns work.

1. Overview

We offer exchanges only — we do not issue monetary refunds under any circumstances. If you return an eligible item to us and an exchange is not possible or not what you'd prefer, we will issue the value as store credit to be used on a future purchase, instead of a refund to your original payment method.

2. Exchange Window

You may request an exchange within 7 days of the delivery date shown on your tracking information. Requests made after this window cannot be accepted.

3. Eligibility Criteria

To be eligible for an exchange or store credit, an item must be:

• Unused, unworn, and unwashed
• In its original condition, with all original tags attached
• Returned in its original packaging, along with the invoice
• Free of stains, odours, alterations, or damage caused after delivery

Please note that because many of our fabrics are naturally dyed and hand-finished, slight variation in colour or texture from the product photos is expected and is not grounds for a return.

4. Items Not Eligible for Return

The following items cannot be returned or exchanged:

• Innerwear and other items marked as non-returnable for hygiene reasons
• Items purchased on final sale or clearance, if marked as such at the time of purchase
• Items showing signs of use, wear, or damage not present at the time of delivery

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at orders@labelarrista.com within 48 hours of delivery, along with your order number and photographs of the issue. In such cases, we will arrange an exchange or issue store credit at no additional cost to you, including covering the cost of return shipping.

6. How to Initiate an Exchange or Return

To request an exchange or return:

1. Email orders@labelarrista.com within 7 days of delivery with your order number and the reason for your request.
2. Our team will confirm eligibility and share instructions for sending the item back to us.
3. Once we receive and inspect the item, we will process your exchange or issue store credit, and notify you by email.

7. Return Shipping Costs

For exchanges requested due to a change of mind (size, colour, or style preference), the cost of shipping the item back to us is borne by the customer. For damaged, defective, or incorrect items, we cover the return shipping cost as described in Section 5.

8. Store Credit

Store credit is issued to the email address associated with your order and can be used towards any future purchase on labelarrista.com. Store credit is valid for 12 months from the date of issue and cannot be exchanged for cash.

9. Processing Time

Once we receive your returned item, please allow 5–7 business days for inspection and processing of your exchange or store credit. You will receive a confirmation email once this is complete.

10. Contact Us

For any questions about an exchange or return, please write to us at:

Email: orders@labelarrista.com
Phone: 9754676000 / 9993518727
Arrista, 5/2 Rani Sati Gate, Y.N. Road, Indore 452003, Madhya Pradesh, India